Cancellation, Return & Refund Policy

Cancellations
Thanks for registering at Hopewell CPR Training. We know that emergencies happen; therefore, our cancellation, return and Refund policies are in place to guide you.
  • Students may reschedule registered courses for whatever reason, provided they give us 24 –hours prior notice before the scheduled/registered class.
  • We offer No Refunds for registered classes except for cancellations made by us.
  • If we cancel a class, all registered students will be notified via phone, text or email prior to the class and offered a reschedule date. A full refund will be given at the request of the student.
  • Please notify us via email or phone if you’re unable to attend a scheduled class.
  • We encourage students to be early. Students who are more than 15 minutes late to a scheduled class will be turned away and asked to reschedule.
  • Rescheduled classes are subject to availability of seats and must be completed within 60 days of the original class date.
  • We charge $25 for the processing of any replacement card. 
  • Course books are mandatory, the American Heart Association requires that each student has a course textbook before, during, and after the course certification for reference use. Certification cards cannot be issued to students without a book present in class.
  • Book prices are fixed and any promotional code applies to classroom instructions only.

Returns

You have 5 calendar days to return a book item from the date you received it.

To be eligible for a return, your book item must be unused and in the same condition and in the original packaging that you received it. 

You can return the item in person or be responsible for the cost of shipping.

Your item needs to have the receipt or proof of purchase.

E-books and Online courses are NOT eligible for returns and refunds once the Key codes have been activated.

 

Refunds

You may be allowed a refund on a course textbook item for the registered class. If you are eligible for a refund on the item you purchased, we will process the refund within 5 working days. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, please contact us.