CancellationsThanks for registering at Hopewell CPR Training. We know that emergencies
happen; therefore, our cancellation, return and Refund policies are in place to guide you.
- Students may reschedule
registered courses for whatever reason, provided they give us 24 –hours
prior notice before the scheduled/registered class.
- We offer No Refunds
for registered classes except for cancellations made by us.
- If we cancel a class, all registered students will be notified via
phone, text or email prior to the class and offered a reschedule date. A
full refund will be given at the request of the student.
- Please notify us
via email or phone if you’re unable to attend a scheduled class.
- We encourage
students to be early. Students who are more than 15 minutes late to a scheduled
class will be turned away and asked to reschedule.
- Rescheduled
classes are subject to availability
of seats and must be completed within 60 days of the original class
date.
- We charge $25
for the processing of any replacement card.
- Course books are
mandatory, the American Heart Association requires that each student has a
course textbook before, during, and after the course certification for
reference use. Certification cards cannot be issued to students without a
book present in class.
- Book prices are
fixed and any promotional code applies to classroom instructions only.
Returns You have 5 calendar days to return a book item from the date you received
it.
To be eligible for a return, your
book item must be unused and in the same condition and in the original packaging that you received it.
You can return the item in person
or be responsible for the cost of shipping.
Your item needs to have the
receipt or proof of purchase.
E-books and Online courses are NOT eligible for returns and refunds once the Key codes have been activated.
Refunds You may be allowed a refund on a
course textbook item for the registered
class. If you are eligible for a refund on the item you purchased, we will
process the refund within 5 working days. Once we receive your item, we will
inspect it and notify you that we have received your returned item. We will
immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we
will initiate a refund to your credit card (or original method of payment). You
will receive the credit within a certain amount of days, depending on your card
issuer's policies.
Shipping You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
nonrefundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Contact Us If you have any questions on how
to return your item to us, please contact us.